Credit Bureau Report September 2016


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The information reflected in this edition of the Credit Bureau Monitor covers the period from the quarter ended September 2012 to September 2016, and is based on data held by registered credit bureaus in terms of the National Credit Act No 34 of 2005.

1 Summary Credit bureaus create consumer credit profiles based on credit information received from credit providers, courts and utility service providers.

The National Credit Regulator (NCR) regulates and monitors registered credit bureaus and the quality of their data. Credit standing of consumers: September 2016 Credit Bureau Monitor Third Quarter | September 2016

As at the end of September 2016: • Credit bureaus held records for 24.25 million credit-active consumers, an increase of 0.7% when compared to the 24.08 million in the previous quarter. Consumers classified in good standing decreased by 11,000 to 14.40 million consumers. As a percentage of the total number of credit-active consumers, this reflects a decrease of 0.4% quarter-on-quarter and an increase of 1.7% year-on-year. • The number of consumers with impaired records increased by 178,000 to 9.85 million, from 9.67 million in the previous quarter. • The number of accounts decreased from 84,56 million in the previous quarter to 83.81 million. The number of impaired accounts increased from 20.24 million to 20.37 million when compared to the previous quarter, an increase of 137,000 quarter-on-quarter and 138,000 year-on-year. • A total of 453.82 million enquiries were made on consumer credit records, an increase of 4.5% quarter-on-quarter and 20.7% year-on-year. Enquiries initiated by consumers accounted for 17.91 million of all enquiries, an increase of 8.6% quarter-on-quarter and 13.4% year-on-year. • Of the total enquiries made on consumer records, enquiries from banks and other financial institutions accounted for 56.7%, enquiries from retailers accounted for 6.6% and enquiries from telecommunication providers accounted for 14.0%. Banks and other financial institutions’ enquiries decreased by 12.3% from the previous quarter, retailers increased by 13.7% and telecommunication providers increased by 73.6%. • The number of credit reports issued to consumers decreased from 145,013 in the previous quarter to 139,402. Of the total credit reports issued, 74.1% (103,258) were issued without charge, and the remaining 25.9% (36,144) were issued with charge. • There were 36,118 disputes lodged on information held on consumer credit records for the quarter ended September 2016, an increase of 6.3% quarter-on-quarter and 25.2% year-on-year. For further information on credit provision, please access the Consumer Credit Market Report on www.ncr.org.za 47.6% Current 1-2 months in arrears 3+ months in arrears 11.8% 22.3% 6.9% Judgments and administrative orders Adverse listings 11.3% 2 Credit Bureau Monitor Introduction The information reflected in this Credit Bureau Monitor covers the period from the quarter ended September 2012 to September 2016. Comparisons in this report: “quarter-on-quarter” refers to a comparison between the September 2016 and June 2016 quarters, and “year-on-year” refers to a comparison between the September 2016 and September 2015 quarters. Credit-active consumers There were 24.25 million credit-active consumers as at the end of September 2016 Credit bureaus held records for more than 49.42 million individuals on their databases as at the end of September 2016. From these records, 24.25 million (49.1%) were credit-active and the remaining records contained only identification information and no credit activity. The number of credit-active consumers increased by 167,000 quarter-on-quarter and 807,000 yearon-year. The percentage of consumers in good standing decreased this quarter Consumers classified in good standing decreased by 11,000 to 14.40 million consumers. As a percentage of the total number of credit-active consumers, this reflects a decrease of 0.4% quarter-on-quarter and an increase of 1.7% year-on-year. Of the total 24.25 million credit-active consumers, 59.4% were in good standing. The number of consumers with impaired records (the inverse of those in good standing) increased by 178,000 to 9.85 million. The percentage of credit-active consumers with impaired records increased to 40.6%, comprising of 22.3% of consumers in three months or more in arrears, 11.3% of consumers with adverse listings, and 6.9% of consumers with judgments and administration orders. A detailed breakdown of the nature of impairments is provided in

Table 1 and Figure 1. Table 1: Credit standing of consumers Mar 14 Jun 14 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 16 Good standing (#) 12.11m 12.17m 12.45m 12.58m 12.70m 12.84m 13.53m 13.87m 14.33m 14.41m 14.40m 14.40m Good standing (%) 55.8% 55.0% 55.3% 55.1% 55.0% 54.9% 57.7% 58.4% 60.0% 59.8% 59.4% 59.4% Current (%) 41.5% 42.2% 42.3% 42.6% 42.2% 42.8% 46.1% 46.1% 47.6% 48.3% 47.6% 47.6% 1-2 months in arrears (%) 14.3% 12.8% 13.0% 12.5% 12.7% 12.1% 11.6% 12.4% 12.4% 11.6% 11.8% 11.8% Impaired records (#) 9.60m 9.95m 10.05m 10.26m 10.41m 10.53m 9.91m 9.87m 9.55m 9.67m 9.85m 9.85m Impaired records (%) 44.2% 45.0% 44.7% 44.9% 45.0% 45.1% 42.3% 41.6% 40.0% 40.2% 40.6% 40.6% 3+ months in arrears (%) 32.4% 28.3% 26.3% 23.8% 22.4% 21.5% 21.6% 22.1% 22.3% 22.1% 22.3% 22.3% Adverse listings (%) 0.0% 5.2% 7.3% 10.4% 12.2% 13.5% 11.8% 11.0% 10.1% 10.7% 11.3% 11.3% Judgments and administration orders (%) 11.8% 11.4% 11.1% 10.7% 10.4% 10.1% 8.8% 8.5% 7.6% 7.3% 6.9% 6.9% Credit-active consumers (#) 21.71m 22.12m 22.50m 22.84m 23.11m 23.37m 23.45m 23.74m 23.88m 24.08m 24.25m 24.25m

Figure 1: Consumers with impaired records Consumers (millions) Consumers with impaired records (#) Consumers with impaired records (%) 6.5 7.0 7.5 8.0 8.5 9.0 9.5 10.0 10.5 11.0 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 34% 36% 38% 40% 42% 44% 46% 48% 50% 3 September 2016 | Quarter 3 Consumer accounts There were 83.81 million accounts on record at the bureaus as at the end of September 2016 At the end of the reporting quarter there were 83.81 million accounts recorded at registered credit bureaus. This was a decrease of 0.9% quarter-on-quarter and an increase of 4.0% year-on-year. The percentage of accounts in good standing decreased this quarter Of the 83.81 million accounts, 63.44 million (75.7%) were classified as in good standing, a negative variance of 0.4% quarteron-quarter and a positive variance of 0.8% year-on-year. As at the end of September 2016: • 68.5% of accounts were classified as current (decreased quarter-on-quarter by 0.5% and increased year-on-year by 0.9%). • 7.2% had missed one or two instalments (increased quarter-on-quarter by 0.2% and decreased year-on-year by 0.1%). • 18.1% had missed three or more instalments (increased quarter-on-quarter by 0.3% and decreased year-on-year by 0.3%). • 4.6% had adverse listings (increased quarter-on-quarter by 0.1% and decreased year-on-year by 0.2%). • 1.6% had judgments or administration orders (remained unchanged quarter-on-quarter and decreased year-on-year by 0.4%). See Table 2 and Figures 2 and 3 for detailed breakdown.

Table 2: Credit standing of accounts Dec 13 Mar 14 Jun 14 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Good standing (#) 53.44m 57.91m 58.15m 59.55m 59.84m 59.66m 60.47m 60.37m 63.56m 65.03m 64.32m 63.44m Good standing (%) 73.0% 75.0% 73.2% 73.3% 72.9% 72.7% 73.6% 74.9% 76.1% 76.5% 76.1% 75.7% Current (%) 64.2% 66.1% 65.4% 65.5% 65.2% 64.7% 66.1% 67.6% 68.4% 69.0% 69.1% 68.5% 1-2 months in arrears (%) 8.8% 8.9% 7.9% 7.8% 7.6% 8.0% 7.5% 7.3% 7.7% 7.5% 7.0% 7.2% Impaired records (#) 19.74m 19.27m 21.28m 21.64m 22.28m 22.38m 21.71m 20.24m 19.99m 19.92m 20.24m 20.37m Impaired records (%) 27.0% 25.0% 26.8% 26.7% 27.1% 27.3% 26.4% 25.1% 23.9% 23.5% 23.9% 24.3% 3+ months in arrears (%) 18.0% 22.3% 21.3% 20.7% 20.1% 19.8% 18.9% 18.4% 17.8% 17.7% 17.8% 18.1% Adverse listings (%) 6.2% 0.0% 2.9% 3.4% 4.6% 5.1% 5.2% 4.8% 4.4% 4.1% 4.5% 4.6% Judgments and administration orders (%) 2.8% 2.7% 2.6% 2.5% 2.4% 2.3% 2.2% 1.9% 1.8% 1.7% 1.6% 1.6% Consumer accounts (#) 73.18m 77.18m 79.42m 81.18m 82.13m 82.04m 82.17m 80.60m 83.55m 84.96m 84.56m 83.81m Figure 2: Accounts with impaired records Accounts (millions) Accounts with impaired records (#) Accounts with impaired records (%) 13 14 15 16 17 18 19 20 21 22 23 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 4 Credit Bureau Monitor Figure 3: Consumers and accounts with impaired records Percentage Consumers with impaired records (%) Accounts with impaired records (%) 15 20 25 30 35 40 45 50 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 Credit market activity Enquiries made on consumer records increased for the quarter There were 453.82 million enquiries made in the quarter ended September 2016. This was an increase of 4.5% quarter-onquarter and 20.7% year-on-year. Enquiries done in bulk by banks and other financial institutions formed the largest portion of all enquiries. • 17.91 million enquiries were made due to consumers seeking credit (increased by 8.6% quarter-on-quarter and 13.4% year-on-year). • 0.85 million enquiries were related to telecommunication services (increased by 25.7% quarter-on-quarter and 13.5% year-on-year). • 35.35 million enquiries were made for tracing/debt collection purposes (decreased by 3.2% quarter-on-quarter and increased by 124.1% year-on-year). • 399.71 million enquiries were made for other purposes – excluding those purposes mentioned above, e.g. account management and contact information update (increased by 5.0% quarter-on-quarter and 16.3% year-on-year). Refer to Table 3 and Figures 4 and 5 for detailed breakdown.

Table 3: Enquiries Number of enquiries (millions) Percentage change Enquiry purpose: Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 16 Dec 14 to Mar 15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar 16 Mar 16 to Jun 16 Jun 16 to Sep 16 Jun 16 to Sep 16 Consumers seeking credit 15.78 12.76 13.23 15.79 15.64 16.99 16.48 17.91 17.91 3.6% 19.4% -0.9% 8.6% -3.0% 8.6% 8.6% Telecommunication services 0.77 0.81 0.91 0.74 0.64 0.70 0.67 0.67 0.85 12.2% -18.4% -13.5% 8.6% -3.9% 25.7% 25.7% Tracing/debt collection purposes 17.83 17.51 22.62 15.77 14.47 19.32 36.54 36.54 35.35 29.2% -30.3% -8.3% 33.5% 89.2% -3.2% -3.2% Other 398.33 304.99 376.01 343.74 387.93 354.77 380.68 380.68 399.71 23.3% -8.6% 12.9% -8.5% 7.3% 5.0% 5.0% Total 432.71 336.08 412.77 376.04 418.69 391.78 434.37 434.37 453.82 22.8% -8.9% 11.3% -6.4% 10.9% 4.5% 4.5% 5 September 2016 | Quarter 3

Figure 4: Enquiries due to consumers seeking credit Enquiries (millions) Consumers seeking credit (#) Consumers seeking credit (%) 0 2 4 6 8 10 12 14 16 18 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 0% 2% 4% 6% 8% 10% 12% 14% 16% Figure 5: Enquiries due to consumers seeking credit and enquiries for tracing/debt collection purposes 0 5 10 15 20 25 30 35 40 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 Enquiries (millions) Consumers seeking credit Tracing/debt collection purposes Enquiry sectoral analysis There were 257.26 million enquiries made by banks and other financial institutions in the quarter ended September 2016, a decrease of 12.3% quarter-on-quarter and 1.8% year-on-year. Retailers made 29.83 million enquiries on consumer records, which was an increase of 13.7% quarter-on-quarter and 13.9% year-on-year. Enquiries made by telecommunication providers increased by 73.6% quarter-on-quarter and 375.5% year-on-year, to 63.61 million in September 2016 quarter. Enquiries made by debt collection agencies decreased by 7.9% quarter-on-quarter and 14.8% year-on-year, to 3.42 million in September 2016 quarter. Enquiries made by all other entities increased by 34.1% quarter-on-quarter and 41.7% year-on-year, to 99.70 million. Refer to Tables 4 to 7 and Figure 6 for a detailed breakdown.

Table 4: All enquiries – distribution according to sectors Number of enquiries (millions) Percentage change Enquiries by: Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 14 to Dec 14 Dec 14 to Mar 15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar 16 Mar 16 to Jun 16 Jun16 to Sep 16 Banks and other financial institutions 311.16 338.76 251.74 313.86 262.10 279.00 288.18 293.41 257.26 8.9% -25.7% 24.7% -16.5% 6.4% 3.3% 1.8% -12.3% Retailers 11.49 9.73 10.03 10.27 26.19 26.90 26.52 26.24 29.83 -15.3% 3.1% 2.5% 155.0% 2.7% -1.4% -1.0% 13.7% Telecommunication providers 12.32 15.36 13.04 22.08 13.38 11.14 14.59 36.65 63.61 24.6% -15.1% 69.4% -39.4% -16.7% 30.9% 151.2% 73.6% Debt collection agencies 8.13 3.02 4.87 3.90 4.01 3.10 2.67 3.71 3.42 -62.9% 61.7% -19.9% 2.7% -22.6% -13.9% 38.9% -7.9% All other entities 36.25 65.84 56.40 62.65 70.37 98.55 59.82 74.36 99.70 81.6% -14.3% 11.1% 12.3% 40.1% -39.3% 24.3% 34.1% Total 379.35 432.71 336.08 412.77 376.04 418.69 391.78 434.37 453.82 14.1% -22.3% 22.8% -8.9% 11.3% -6.4% 10.9% 4.5% 6 Credit Bureau Monitor

Figure 6: All enquiries – distribution according to sectors Enquiries (millions) Banks and other nancial institutions Telecommunication providers Other entities Retailers Debt collection agencies 0 50 100 150 200 250 300 350 400 450 500 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 Table 5: Enquiries by banks and other financial institutions Number of enquiries (millions) Percentage change Enquiry purpose: Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 14 to Dec 14 Dec 14 to Mar 15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec15 to Mar 16 Mar 16 to Jun 16 Jun 16 to Sep 16 Consumers seeking credit 12.13 12.44 10.37 10.77 13.11 13.20 14.97 14.14 14.89 2.6% -16.7% 3.9% 21.7% 0.7% 13.4% -5.5% 5.3% Tracing/debt collection purposes 3.70 2.93 1.57 1.36 1.34 1.77 3.02 5.35 2.44 -20.8% -46.3% -13.7% -1.2% 31.5% 71.1% 77.2% -54.4% Other purposes 295.33 323.39 239.79 301.73 247.65 264.03 270.19 273.92 239.94 9.5% -25.9% 25.8% -17.9% 6.6% 2.3% 1.4% -12.4% Banks and other financial institutions 311.16 338.76 251.74 313.86 262.10 279.00 288.18 293.41 257.26 8.9% -25.7% 24.7% -16.5% 6.4% 3.3% 1.8% -12.3%

Table 6: Enquiries by retailers Number of enquiries (millions) Percentage change Enquiry purpose: Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 14 to Dec 14 Dec 14 to Mar 15 Mar15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar 16 Mar16 to Jun 16 Jun 16 to Sep 16 Consumers seeking credit 2.83 3.34 2.39 2.45 2.68 2.43 2.02 2.34 3.02 18.0% -28.3% 2.6% 9.2% -9.2% -17.1% 16.1% 29.0% Tracing/debt collection purposes 0.94 1.07 1.00 1.22 1.31 1.27 1.86 1.80 0.81 14.5% -6.5% 21.4% 7.5% -2.7% 46.1% -3.1% -55.2% Other purposes 7.72 5.31 6.63 6.60 22.20 23.19 22.64 22.10 26.00 -31.2 24.7% -0.4% 236.4% 4.4% -2.4% -2.4% 17.6% Retailers 11.49 9.73 10.03 10.27 26.19 26.90 26.52 26.24 29.83 -15.3% 3.1% 2.5% 155.0% 2.7% -1.4% -1.0% 13.7%

Table 7: Enquiries by telecommunication providers Number of enquiries (millions) Percentage change Enquiry purpose: Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 14 to Dec 14 Dec 14 to Mar 15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar 16 Mar 16 to Jun 16 Jun 16 to Sep 16 Telecommunication services 0.76 0.77 0.81 0.91 0.74 0.64 0.70 0.67 0.85 1.8% 5.6% 12.2% -18.4% -13.5% 8.6% -3.9% 25.7% Tracing/debt collection purposes 4.94 9.45 8.27 14.64 7.27 6.71 8.52 16.39 26.72 91.1% -12.5% 77.2% -50.3% -7.7% 26.9% 92.5% 63.0% Other purposes 6.62 5.14 3.96 6.53 5.36 3.79 5.37 19.58 36.04 -22.4% -23.0% 64.8% -17.9% -29.4% 41.8% 264.8% 84.1% Telecommunication providers 12.32 15.36 13.04 22.08 13.38 11.14 14.59 36.65 63.61 24.6% -15.1% 69.4% -39.4% -16.7% 30.9% 151.2% 73.6% 7 September 2016 |

Quarter 3 Credit bureau activity Demand for credit reports decreased for the quarter Of the total 139,402 credit reports issued to consumers at their request during the quarter ended September 2016, 74.1% (103,258) were issued without charge, and the remaining 25.9% (36,144) were issued with charge. The total number of credit reports issued decreased by 3.9% quarter-on-quarter and 14.5% year-on-year. See Table 8 and Figure 7 for details. Table 8: Credit reports issued Number of credit reports Percentage change Credit reports: Jun 14 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Jun 14 to Sep14 Sep 14 to Dec 14 Dec 14 to Mar15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar16 Mar 16 to Jun 16 Jun 16 to Sep 16 Issued without charge 135,650 125,689 101,119 103,771 102,967 104,688 90,150 93,977 108,818 103,258 -7.3% -19.5% 2.6% -0.8% 1.7% -13.9% 4.2% 15.8% -5.1% Issued with charge 75,019 47,505 44,804 45,451 54,283 58,435 54,060 35,481 36,195 36,144 -36.7% -5.7% 1.4% 19.4% 7.6% -7.5% -34.4% 2.0% -0.1% Total issued 210,669 173,194 145,923 149,222 157,250 163,118 144,210 129,458 145,013 139,402 -17.8% -15.7% 2.3% 5.4% 3.7% -11.6% -10.2% 12.0% -3.9%

Figure 7: Credit reports issued Credit reports (thousands) Credit reports issued without charge Credit reports issued with charge 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 Consumer disputes There were 36,118 disputes lodged in respect of the accuracy of the information recorded on consumer credit records in the quarter ended September 2016. This was an increase of 6.3% quarter-on-quarter and 25.2% year-on-year. More disputes were resolved in favour of complainants (22,060) as compared to disputes where credit records remained unchanged (5,687). See Table 9 and Figure 8 for details.

Table 9: Disputes Number of disputes Percentage change Disputes: Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Jun 16 Sep 16 Sep 14 to Dec 14 Dec 14 to Mar 15 Mar 15 to Jun 15 Jun 15 to Sep 15 Sep 15 to Dec 15 Dec 15 to Mar 16 Mar 16 to Jun 16 Jun 16 to Sep 16 Lodged 23,334 22,822 22,912 27,988 28,856 24,920 29,558 33,989 36,118 -2.2% 0.4% 22.2% 3.1% -13.6% 18.6% 15.0% 6.3% Resolved in favour of complainants 19,003 17,397 15,349 16,896 18,275 15,870 16,587 20,825 22,060 -8.5% -11.8% 10.1% 8.2% -13.2% 4.5% 25.6% 5.9% Resolved where credit record remained unchanged 3,117 3,710 3,371 3,187 2,845 4,068 4,246 5,004 5,687 19.0% -9.1% -5.5% -10.7% 43.0% 4.4% 17.9% 13.6% Credit Bureau Monitor 8 For further information, please contact Mpho Mackenzie via e-mail: mackenziem@ncr.org.za

Figure 8: Disputes Disputes (thousands) Disputes lodged Disputes resolved in favour of complainants Disputes resolved where credit records remained unchanged 0 5 10 15 20 25 30 35 40 Sep’12 Dec’12 Mar’13 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 Sep’14 Dec’14 Mar’15 Jun’15 Sep’15 Dec’15 Mar’16 Jun’16 Sep’16 Definitions Terms used in this report Definitions Credit-active consumers Consumers obligated to pay credit providers and/or service providers, etc. These obligations result in transactional entries on the consumer’s credit record at the credit bureaus. Impaired record A record on which a consumer and/or any of the accounts, are either classified as three or more payments or months in arrears, or which has an “adverse listing”, or that reflects a judgment or administration order. Good standing An account or consumer showing as current or on which the client has not missed more than one or two instalments, which has no adverse listings and has no judgments. Adverse listing Accounts with adverse classifications such as ‘handed over’ and/or ‘written-off’. Current A consumer or account is up-to-date with payments and has not missed any instalment over the period of the credit agreement. Notes 1. Where values have been rounded off, the percentage calculations and summed totals are calculated off the unrounded values. 2. Refer to the NCR website for complete tables of thirty eight quarters from June 2007 to September 2016

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